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Notes & Reference

1. How do I access my mailboxes to check my mail?

2. How do I add POP e-mail accounts?

3. What is the SMTP server setting for my POP?

4. What are the incoming server settings for my POP?

5. What is a Redirect?

6. How do I use E-mail Redirects?

7. How do I setup Autoresponders?

8. How do I setup Mail Lists?

9. Why do I get the error "userid already exists"?

10. What are Subscribable Mail Lists, and how to setup?

11. What can I do if my domain is getting a lot of Junk E-mail (spam)?

12. How do I get copies of e-mail sent to my Autoresponders?

13. I can't send e-mail through my domain, what is causing the problem?

NOTE: More information on e-mail is available in our Online Support Manual: Part 3 - E-Mail and Web Control Panel.

How do I access my mailboxes to check my mail?
The easiest way to access e-mail is through a program such as Eudora, Outlook Express or some other e-mail client. Listed below is a example that assumes your domain is homer.com:

Full name = Homer Simpson
Email = homer@homer.com
Internet Mail server = homer.com
Account = homer
Pass = xxxxxxxx
Smtp = homer.com
From = anything@homer.com

How do I add POP e-mail accounts?
The POP accounts that come with your web hosting account are already unlocked. Go to http://YourDomainName.com/cgi-bin/plusmail, login, click on User Manager, then follow the listed instructions.

What is the SMTP server setting for my POP?
The SMTP setting is just your domain name. For example, if your domain is homer.com, then your SMTP server setting is homer.com.

What are the incoming server settings for my POP?
The incoming server setting is simply your domain name. For example, if your domain is homer.com, than the incoming server name is homer.com.

What is a Redirect?
A redirect is a way to send mail to a pop account either on our servers or to any valid pop account hosted elsewhere. This makes the name a valid pop name to your domain and sends this to the desired e-mail account. For example, you may wish to redirect mail that is sent to someone@yourdomain.com to that person's personal e-mail account (such as to a yahoo or hotmail e-mail address).

How do I use E-mail Redirects?
E-mail Redirects are used to redirect e-mail from one address to another. For example, you might have sales@yourdomain.com automatically redirected to your sales person’s personal e-mail address; and support@yourdomain.com redirected to your support person’s personal e-mail address, and so on. You may also have redirects setup to send e-mail to more than one address. For example, you may have all e-mail addressed to support@yourdomain.com redirected to all of the members of your support staff.

You may have as many redirects as you like, and with the Web Control Panel, setting them up is as simple as filling in the blanks. Once you've logged into your Web Control Panel, select the "Email Forwarding" button from the panel menu.

• Address: Enter the name or title portion of the address only. For example, sales or info.
• Forward To: Enter the FULL valid e-mail address that you want the e-mail forwarded to. For example, homer@elsewhere.com (Type carefully. If you make an error, the e-mail will be forwarded to an incorrect e-mail address. We've seen people do this many times.)
• Also Forward To: If applicable, enter the FULL valid e-mail address of others you want this e-mail to go to. For example, bart@overthere.com.
• Add/Edit: To SAVE your existing redirects, you MUST click this button.

Things to know:

If you remove the default e-mail address, e-mail will only be redirected to the specific aliases listed. For example, if an e-mail is sent to help@yourdomain.com and you have not listed "help" as an alias, then e-mail will not be redirected. You will then need to log into your domain POP account to retrieve it.

If you prefer to log directly into your domain POP account to retrieve e-mail and do not wish to have any redirected, then simply remove the default e-mail address.

How do I setup Autoresponders?
Autoresponders are used to send automatic responses to e-mail sent to a specified address in your domain. For example, you might indicate on your web page that a visitor should write to prices@yourdomain.com for a current price list. Then set up an autoresponder with a message listing your prices. When an e-mail is sent to prices@yourdomain.com, the price list is sent in response automatically. You may have as many autoresponders as you like. To set them up with your Web Control Panel: login, select the Autoresponders button from the panel menu.

• E-Mail Address: Do not add yourdomain.com to this. Enter only the name or title, such as prices or info.
• Message: Type (or copy/paste) your response message here.
• View/Edit Autoresponders: Select this button to view and/or edit existing autoresponder messages.
• Add Autoresponder: You MUST click this button to SAVE your changes or to add a new autoresponder.

Changes take effect in approximately 15 minutes.

How do I setup Mail Lists?
Mail Lists represent a very popular method to send and receive information of a particular type. For example, you might wish to add all of your customers to a mail list, then notify them all of upcoming sales or specials with just one e-mail "flyer."

To set up Mail Lists with your Web Control Panel, select the "Mail Lists" button from the panel menu, and follow the directions provided.

Why do I get the error "userid already exists"?
You share your server with other domains. Each user has either a telnet, ftp or e-mail account as a user of the server. So the message "the userid you requested is already in use by someone on this server, please select another," just means that the name is already taken by another domain. A user name can only be used ONCE per server. If this is a name such as sales, you can use a redirect that will make the name valid and just redirect this to a valid pop box. So, do not worry, there are plenty of options available if your desired name is already taken.

What are Subscribable Maillists, and how to setup?
A subscribable maillist is one that visitors to your site may join on their own, without the need for you to manually enter their e-mail address. Subscribable maillists are generally focused on a particular topic of interest, such as programming, science fiction, coin collecting, web hosting, pop stars.

Note: Only e-mails of 75KB or less can be sent to the subscribable maillist.

To setup Subscribable Maillists with your Web Control Panel, login and select the Mail Lists button from the panel menu, then select Subscribable Mail Lists, then follow the directions provided.

If you select to Edit a list, the current message and members of the list will be displayed for you. You can add or delete members from the list and edit the confirmation message. When you are finished editing your list, be sure to click on the Edit Subscribable Maillist button to save your changes.

What can I do if my domain is getting a lot of Junk E-mail (spam)?
Though we currently do not offer specific SPAM filters, you can control which e-mail aliases you allow your domain to receive e-mail.

We strongly suggest removing the default line in your .redirect file, and this will block all e-mail from coming in accept the aliases that are specifically listed in your .redirect file.

NOTE: you may easily configure this via your Web Control Panel, by editing the "E-Mail Redirects" file. Simply remove the default setting at the top of the file.

Example: to receive e-mail to your domain only from sales, billing, and support, make the following entries:

support yourdomain@yourdomain.com
billing yourdomain@yourdomain.com
support yourdomain@yourdomain.com

Now you will only receive e-mail to the listed addresses.

How do I get copies of e-mail sent to my Autoresponders?
At this point you should have already created the autoresponder and it should be functioning. It's important that this step be completed first. Using your Web Control Panel, click on E-Mail Redirects and make a entry under the same alias name as your autoresponder, enter the e-mail address next to it that you would like copies of the e-mails to go to.

Example: Suppose your domain name is homer.com and e-mailing duff-beer-prices@homer.com returns a list of prices to your visitors automatically.

The redirect should look as follows:

duff-beer-prices     homer@homer.com

This will send all requests for the Autoresponder named "duff-beer-prices" to the default user POP homer.   ;-)

I can't send e-mail through my domain, what is causing the problem?
There are a few things things that could cause this problem. You're not setting the reply address in your e-mail to something@yourdomain.com on our servers, you haven't logged in to check e-mail first before sending any, and/or your local ISP blocks Port 25.

ISP's will often block Port 25 so they can control SPAM going through their systems. Port 25 is the common Port that is used for SMTP service on internet servers. There are many large dialup ISP's that will block Port 25. You may need to check with your dialup provider for more info. If you are in a situation where they are blocking Port 25, then use the SMTP setting provided by your local ISP, but keep the POP setting as YourDomainName.com.